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CONTACT US
1- What is your overall level of satisfaction with the solution?
*
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
2- Before installing Auum machines, what did you use?
*
Disposable cups
Mugs and hand washing by the employee
Mugs and a dishwasher
Mugs washed by a third party
Nothing
Other
3- What were your initial reasons for equipping your company with Auum machines?
*
Cost reduction (fewer cups and less water consumption)
Positive CSR impact (fewer cups and less water consumption)
Operational convenience of no longer having to manage cups
Improve or maintain an innovative image for your company
To provide a more hygienic and clean working environment
Improving the quality of working life
To give a practical solution
Offering a premium coffee experience
Other
4- What benefits do you currently perceive from the Auum solution?
*
Cost reduction (fewer cups and less water consumption)
Positive CSR impact (fewer cups and less water consumption)
Operational convenience of no longer having to manage cups
Improve or maintain an innovative image for your company
To provide a more hygienic and clean working environment
Improving the quality of working life
To propose a practical solution
Offering a premium coffee experience
Other
5 - What are the main points that we could improve?
*
Container type (single glass)
Container size
Operational management of lenses (theft, breakage, new allocation)
Machine size
Cleaning quality
Drying quality
Machine reliability (breakdowns)
Washing cycle speed
Machine noise level
Machine rental price
Commitment period
Glass price
Price of personalized glass
Nothing
Other
6- What is your level of satisfaction with customer service?
*
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
7- What is your level of satisfaction with the maintenance service?
*
Very satisfied
Satisfied)
Dissatisfied
Very dissatisfied
8-What would your ideal AUUM machine look like?
9- On a scale of 1 to 10, what is the probability that you would recommend Auum to another company?
*
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